Privacy Notice Noch Consulting

Introduction

At Noch Consulting, we understand the importance of your privacy, and we are dedicated to safeguarding it. This Privacy Notice outlines our practices concerning the collection and use of your personal data, as well as articulates your privacy rights. We acknowledge that safeguarding information privacy is an ongoing commitment, and therefore, we pledge to periodically update this Privacy Notice as we implement new personal data practices or adopt revised privacy policies. Your trust and confidence in how we handle your personal information are paramount to us, and we are committed to ensuring transparency and accountability in our data processing activities.

Who will be responsible for your personal data?

Noch Consulting 

Mladost district, 251 Ring Road St., bl. Ring Tower, 

Sofia, Bulgaria

help@nochconsulting.com

 

Applicability 

This Privacy Notice governs the handling of Personal Data collected by Noch Consulting during your interactions with us or our Website and Services, as detailed in this document. As the controller of this Personal Data, Noch Consulting is responsible for ensuring its lawful and secure processing. We are committed to upholding your privacy rights and maintaining the confidentiality and integrity of your personal information throughout its lifecycle.

What personal data we collect and process

At Noch Consulting, we diligently collect and process various categories of personal data to ensure the provision of our services to you. This includes:

• Identity and Contact Data: Such as your name, address, telephone number, email address, and other relevant preferences pertinent to our service

• Financial and Payment Data: This encompasses your bank account details, VAT number, billing information, and any other data crucial for invoicing purposes

• Business Information: Information exchanged during the contractual or client relationship between you or your organization and Noch Consulting. Additionally, any voluntary information provided by you or your organization falls under this category

• Consultancy-Relevant Information: This includes personal data pertinent to any financial, legal, operational, talent, or other advisory services we are entrusted to provide to our clients

• Booking Data: Information related to any bookings made for free consultations online, which may include scheduling details and contact information

• Marketing Data: Users, Invitees, or Visitors interested in Noch Consulting’s Services may contact us through forms made available on the Website and voluntarily give information such as name, work email, phone number, company, and role. Users, Invitees, or Visitors interested in our newsletter may also submit their name and email addresses to join our mailing list. We also receive other similar information provided by you if you participate in an event hosted by or attended by Noch Consulting or its partners (such as webinars, conferences, and trade shows) and in your interactions with our social media accounts. 

• Profile and Usage Data, your preferences in receiving marketing information from us, your communication preferences and information about how you use our websites(s), including the services you viewed or searched for, page response times, download errors, length of visits and page interaction information (such as scrolling, clicks, and mouse-overs). To learn more about our use of cookies or similar technology please check our cookies policy here;

• Technical Data, including information collected during your visits to our website(s), the Internet Protocol (IP) address, login data, browser type and version, device type, time zone, setting, browser plug-in types and versions, operating system and platform. To learn more about our use of cookies or similar technology please check our cookies policy here;

• When we use analytic cookies, Profile and Usage Data and Technical Data (as defined above) are collected and used.

How we collect your personal information

We gather personal data about you through various means, including:

• Directly from you, when: We collect personal data when you or your organization seek consultancy from us, utilize any of our online client services, or offer to provide services to us. Additionally, personal data is obtained when you book a free consultation through our Website, correspond with us via phone, email, or other electronic means, or provide information directly to us in conversations with our consultants and staff.

• Automatically through Website Interaction: We also collect personal data automatically through your interaction with our Website.

• Third-Party Sources: Personal data may be provided to us by a third party if you are the subject of or included in consultancy services we are asked to provide to that third-party client

To ensure your privacy and protection, we encourage you to only provide and collect the information necessary for your use of our Website or Services. For example, when scheduling a meeting, only essential information such as names, email addresses, date, and time may be required.

It’s important to understand that in some cases, we may need to collect personal data by law or to fulfill our contractual obligations. If you fail to provide the required data when requested, we may be unable to carry out your instructions or perform the contract we have with you. In such instances, we will notify you accordingly, and if necessary, discuss any potential impacts on our engagement or contract.

How we use (process) your data

We use your personal data solely for the following purposes:

• To Fulfil a Contract: We process your personal data to fulfill contractual obligations or take steps necessary to enter into a contract with you or your organization. This includes:

• registering you as a client of Noch Consulting, 

• providing and administering consulting or other services as instructed by you or your organization

• processing payments, billing, and collection

• Pursuing Our Legitimate Interests: We process personal data as required to conduct our business and pursue our legitimate interests, including:

• administering and managing our relationship with you

• analyzing and improving our services, ensuring compliance with our policies and standards, protecting the security of our systems

• exercising or defending our legal rights, providing consultancy and legal advice to our clients and 

• keeping you informed about the latest developments, announcements, events, and initiatives related to our services and solutions

• Compliance with Legal Obligation: We may process personal data as required by law,  including complying with requests from law enforcement or other governmental authorities, or in legal proceedings involving Noch Consulting. 

With Whom We May Share Your Information

We prioritize transparency in our data sharing practices and may share the information we collect about you, including Personal Data, in the following ways:

• With Trusted Service Providers: We may share information with third-party Service Providers, including companies, agents, or contractors, who assist us in performing services or tasks on our behalf, facilitating communication with you, or supporting our operations

• Legal, Security, and Safety Purposes: information may be shared with courts, law enforcement authorities, regulators, government officials, attorneys, or other parties when reasonably necessary for legal or equitable claims, or confidential alternative dispute resolution processes.

• Disclosure with clients: If we have collected your personal data while providing legal services to any of our clients, we may disclose it to that client or others as permitted by law for the purpose of providing those services. 

• Collaboration with Service Providers: We may engage service providers within or outside of Noch Consulting, domestically or abroad, such as shared service centers, to process personal data for the aforementioned purposes on our behalf and in strict accordance with our instructions

International Transfer

When transferring personal data outside of the European Economic Area (EEA), the United Kingdom, or Switzerland, we ensure that adequate safeguards are in place to protect your privacy rights and ensure compliance with applicable data protection laws

To facilitate the lawful transfer of personal data from these regions, we rely on established legal mechanisms such as the EU Standard Contractual Clauses (SCCs). In addition to the SCCs, we also adhere to the UK Addendum, which supplements the SCCs and addresses specific requirements for data transfers from the United Kingdom to third countries. This ensures that our data transfer practices align with the regulatory standards set forth by the UK Information Commissioner’s Office (ICO). These frameworks provide robust protections for personal data transferred to countries outside the EEA, United Kingdom, and Switzerland, ensuring that your data remains secure and adequately protected.

By leveraging these legal mechanisms and adhering to rigorous data protection standards, we aim to uphold the privacy and security of your personal data during international transfers. If you have any questions or concerns about our international data transfer practices, please contact us using the details provided in this Privacy Notice.

Your Rights

You possess various rights concerning the use of your personal data:

• Access: You have the right to request a copy of the personal data held about you. While there may be exceptions to this right, such as situations where disclosing the information would infringe upon the privacy of others or contravene legal obligations, you are entitled to review the personal data concerning you. Should you wish to exercise this right, please reach out to us using the contact details provided below

• Accuracy: We strive to maintain the accuracy, currency, and completeness of your personal data. We encourage you to inform us promptly of any inaccuracies or changes in your personal data, enabling us to keep your information up-to-date

• Objection: Under certain circumstances, you have the right to object to the processing of your personal data and request the blocking, erasure, or restriction of such data. If you wish for us to cease using your personal data, please contact us accordingly

• Portability: You have the right to request the provision of some of your personal data in a commonly used, machine-readable format, either for your own reference or for transmission to another data controller

• Erasure: You have the right to request the erasure of your personal data when it is no longer necessary for the purposes for which it was collected, or when it has been unlawfully processed, among other circumstances

• Complaints: If you suspect that your data protection rights have been violated, you have the right to lodge a complaint with the relevant supervisory authority or seek legal recourse through the courts

• Withdraw your consent: If you have previously provided your consent to the collection, processing, and transfer of your personal data, you have the right to fully or partially withdraw your consent at any time. Once we receive notification of your withdrawal of consent, we will cease processing your information for the purpose(s) to which you originally consented, unless there is another legal basis for the processing.

• Opt-out of receiving our marketing communications: If you wish to opt-out of receiving our marketing communications, you can do so by following the opt-out links provided in any marketing message sent to you or by contacting us at help@nochconsulting.com . Opting out of marketing communications will not impact the processing of personal data for the provision of our legal services.

Where do we store your data

Your information is securely stored in compliance with stringent data protection regulations. We maintain dedicated servers located within the European Economic Area (EEA), ensuring that your data remains within jurisdictions that uphold robust privacy standards.

How long we keep your personal data

At Noch Consulting, we adhere to stringent data retention practices to ensure that your personal data is only retained for the duration necessary to fulfill the purposes for which it was collected. This includes meeting legal, accounting, or reporting obligations and facilitating NochConsulting’s ability to assert or defend against legal claims, until the conclusion of the relevant retention period or resolution of the associated claims

Following the expiry of the applicable retention period, we take meticulous steps to securely dispose of your personal data in accordance with applicable laws and regulations. This includes employing secure data destruction methods to safeguard your information and mitigate any risks associated with unauthorized access or disclosure.

How we secure your personal data

At Noch Consulting, safeguarding your personal data is our top priority, and we have implemented robust security measures to mitigate the risk of accidental loss, unauthorized access, alteration, or disclosure of your information

Our security framework includes comprehensive physical, technical, and administrative safeguards designed to protect the privacy and confidentiality of the data you transmit through our Website. We continuously update and test our security technology to ensure its effectiveness in addressing emerging threats and vulnerabilities.

Moreover, we have established procedures to promptly address any suspected personal data breaches. In the event of a breach where notification is legally required, we will notify you and relevant regulatory authorities without delay, ensuring transparency and accountability in our data protection practices

Rest assured, your trust in our commitment to data security is paramount, and we remain steadfast in our dedication to upholding the highest standards of privacy and confidentiality.

Changes to this Privacy Notice

At Noch Consulting, we remain committed to ensuring the protection and transparency of your personal data. As part of this commitment, we reserve the right to update and modify this Notice periodically to reflect changes in our data processing practices or evolving legal requirements.

Any alterations or updates to our Notice will be promptly posted on this page, providing you with easy access to the latest information regarding our privacy practices. Additionally, in cases where it is appropriate and feasible, we will notify you of significant changes via email to ensure you remain informed

We encourage you to check this page regularly to stay informed about any updates or modifications to our Notice. Your continued use of our Website and Services following the posting of any changes signifies your acceptance of the revised Notice

Thank you for entrusting us with your personal data. We value your privacy and are dedicated to maintaining transparency and accountability in our data processing practices.

Questions, concerns or complaints

If you have questions, concerns, complaints, or would like to exercise your rights, please contact us:

Noch Consulting 

Mladost district, 251 Ring Road St., bl. Ring Tower, 

Sofia, Bulgaria

help@nochconsulting.com

If you are not satisfied with our response or believe that we are not using your Data in line with the law, you have the right to complain to your local data protection regulator. For your convenience list of contact information for the EEA Data Protection Authorities is here .

Last Updated: April 10th 2024